Friday, August 20, 2010
If You Are A Moron Then Owning A DVD Is NOT For You.
12:02 AM
It's been a while since I have had to blog about the stupidity that oozes through the doors of the video store where I work, but this guy......... well I thought he was worth mentioning, for the sake of privacy im going to call him Dave*, now please keep in mind, that when Dave* came in the first time he was, from what i could tell, drunk or had had a decent amount to drink, he smelled strongly of booze and was a little unsteady on his feet, also when he spoke he slurred a word or two.
Dave* came in and asked about becoming a member at *Video Store*, when I explained what he needed to join (photo id, proof of address etc etc) he decided it was too much effort to go back home just to get proof of address and his passport (his drivers license, as it turns out, had expired several months ago). So he decided to buy a couple of DVDs since he was really excited to use his new dvd player he had just bought at the supermarket across the road. It took him about 40 minutes but he eventually picked out 5 DVDs that he felt would be a great start to his collection. So I took the cases, popped the DVDs in put everything through the system, printed out all the necessary receipts and then handed him his brand spanking new movies. I then explained our return policy, all customers who buy a DVD with us have 14 days from the date of purchase to return the DVD for a replacement or refund, or if they are an ex rental to be resurfaced at no charge. We wont exchange anything if you "already have it", "don't like the movie", "decided you wanted something different" or have caused damage to it yourself, so bringing back a dvd all scratched up and expecting us to replace it, wont fly, and no matter what you MUST bring back the receipt, otherwise you're screwed. So he smiled, thanked me, and left.
20 minutes later he came back in with a puzzled expression on his face and asked "how do I get the disk out of the case?" Now I understand this is the first time he's had to deal with DVDs... but it's pretty fucking simple, you pop the button in the middle of the case and then gently remove the dvd, all our cases are like this. I explained this, and demonstrated it to him twice, he again smiled thanked me and left.
He then came back two more times within an hour to ask the SAME QUESTION. Both times I showed him, demonstrated it several more times, and even had him do it a couple of times. That was the last I saw of him for that night.
3 days later he came back, and tried to return the DVDs, it seems he had forgotten what I had taken SO LONG to teach him, and decided that the best thing to do was just to RIP the dvd from the case, snapping it in half in the process. When this didn't work he tried it again on all the other DVDs, getting the same result. So he decided that since the disks were now faulty he could exchange them for new ones, and "oh could you show me how to get them out of the case again". NO NO NO NO NO It took all my strength not to laugh him right out of the store, I explained that he did the damage and it's not our problem, I explained how to get the disks out of the case more then once and no one will be exchanging these for him. He grumbled and argued for a while then suddenly left. Over the course of the evening I get calls from 5 other *Video Stores* in the area, he tried to exchange the disks there and every time he failed he'd just move onto the next one.
No one gave him a refund or exchange. The moral of the story is, If You Are A Moron Then Owning A DVD Is NOT For You. I hate to imagine what he's done to his dvd player
Dave* came in and asked about becoming a member at *Video Store*, when I explained what he needed to join (photo id, proof of address etc etc) he decided it was too much effort to go back home just to get proof of address and his passport (his drivers license, as it turns out, had expired several months ago). So he decided to buy a couple of DVDs since he was really excited to use his new dvd player he had just bought at the supermarket across the road. It took him about 40 minutes but he eventually picked out 5 DVDs that he felt would be a great start to his collection. So I took the cases, popped the DVDs in put everything through the system, printed out all the necessary receipts and then handed him his brand spanking new movies. I then explained our return policy, all customers who buy a DVD with us have 14 days from the date of purchase to return the DVD for a replacement or refund, or if they are an ex rental to be resurfaced at no charge. We wont exchange anything if you "already have it", "don't like the movie", "decided you wanted something different" or have caused damage to it yourself, so bringing back a dvd all scratched up and expecting us to replace it, wont fly, and no matter what you MUST bring back the receipt, otherwise you're screwed. So he smiled, thanked me, and left.
20 minutes later he came back in with a puzzled expression on his face and asked "how do I get the disk out of the case?" Now I understand this is the first time he's had to deal with DVDs... but it's pretty fucking simple, you pop the button in the middle of the case and then gently remove the dvd, all our cases are like this. I explained this, and demonstrated it to him twice, he again smiled thanked me and left.
He then came back two more times within an hour to ask the SAME QUESTION. Both times I showed him, demonstrated it several more times, and even had him do it a couple of times. That was the last I saw of him for that night.
3 days later he came back, and tried to return the DVDs, it seems he had forgotten what I had taken SO LONG to teach him, and decided that the best thing to do was just to RIP the dvd from the case, snapping it in half in the process. When this didn't work he tried it again on all the other DVDs, getting the same result. So he decided that since the disks were now faulty he could exchange them for new ones, and "oh could you show me how to get them out of the case again". NO NO NO NO NO It took all my strength not to laugh him right out of the store, I explained that he did the damage and it's not our problem, I explained how to get the disks out of the case more then once and no one will be exchanging these for him. He grumbled and argued for a while then suddenly left. Over the course of the evening I get calls from 5 other *Video Stores* in the area, he tried to exchange the disks there and every time he failed he'd just move onto the next one.
No one gave him a refund or exchange. The moral of the story is, If You Are A Moron Then Owning A DVD Is NOT For You. I hate to imagine what he's done to his dvd player
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- Grace C
- I love movies, and for over 5 years I worked at a video store somewhere in the depths of Auckland so I could be close to my precious movies & rent those bitches for free! However, I have since moved on. But even after moving on from the store I still have a load of video store stories of crazy customers and random happenings to talk about!!
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